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Elevating Service Management Across The Enterprise
We deliver practitioner led ITSM & ESM consultancy with modular strategies for operational clarity and resilience. Discover how.
100+
Projects Collectively Delivered
By Our Consultants
50+
Customer Consultancy Engagements
By Our Consultants
20
Our Consultants Average Years of Experience in ITSM
Review. Refine. Mature
We apply modular, scenario led assessments to uncover delivery friction and governance gaps. Our frameworks aren't just theoretical, they're aligned to real-world continuity, risk control, and service resilience. Whether you're stabilising BAU or scaling transformation, we shape delivery environments that don’t just tick boxes, they evolve with purpose.
Our Service To You
We offer various thoughtfully structured service packages designed to combine flexibility with clarity. Some packages are delivered at a fixed price, making budgeting straightforward for common engagements, while others are tailored to reflect your organisation’s unique service landscape and maturity.
Clients can select components that best suit their needs, whether focused on ITSM foundations or broader Enterprise Service Management goals.
This modular approach ensures:
- Alignment with your strategic goals
- Value-driven investment
- Scalable solutions that grow with your business
Whether you're selecting a ready-to-deploy deliverable or commissioning a bespoke engagement, we’ve designed our service catalogue to support your journey with clarity and impact.
Project Resource
From initial engagement through to project completion, a PJN consultant will be assigned to your project to provide subject matter expertise, and full accountability. This ensures a consistent point of contact and an in-depth understanding of your environment and objectives.
Deliverable Based
Our deliverable-based services offer you more than support. They provide precision-crafted outcomes designed to embed clarity, accountability, and resilience into your IT operations.
We don’t just advise. We build.
Consultancy Tickets
Flexible Ad-Hoc Consultancy Support
Our Consultancy Ticket Bundles offer the ideal solution for organisations seeking agile, on-demand support without long-term commitments.
Clients may purchase blocks of consultancy time, redeemable through our Administration Team at their convenience.
Our Structure For Your Scalability
Backed by over 100 years of combined ITSM and ESM experience, our core consultants lead with delivery credibility and governance clarity. Supported by a responsive business team and a flexible network of associates, we scale to match programme complexity and transformation pace, driving outcomes that align with your service priorities.
Our specialisms span:
- 🔧 ITSM Project Delivery – Embedded expertise to support complex initiatives and service transitions
- 🏢 Business-As-Usual (BAU) Operations – Practical guidance to ensure resilient, day-to-day service execution
- 🔁 Continual Service Improvement – Data-led strategies to drive maturity and evolve service capabilities
As organisations increasingly adopt service management principles beyond IT, PJN is ready to support the expansion into Enterprise Service Management (ESM), helping departments like HR, Finance, and Facilities streamline operations and embrace governance that works.
We’ve successfully delivered service solutions across a diverse range of industries:
- 🚆 Transport
- 🛒 Retail
- 💼 Finance
- 🏨 Hospitality
- 🧠 Consulting
- 🎓 Education
- 🎭 Entertainment
- 🏛️ Government & Public Sector
Whether you’re refining ITSM foundations or scaling toward enterprise-wide service clarity, PJN ITSM Consultancy is your trusted partner for meaningful, outcome-driven transformation.